Terry Goddard
Vonage must alter its marketing practices, honor consumer cancellation requests and even provide refunds to some customers under a settlement announced today by Arizona Attorney General Terry Goddard that also involves 31 other state attorneys general.
Customers had complained of difficulty dropping their service due to incentives Vonage offered employees who prevented cancellation, as well as confusion over the cost of the company’s equipment and services.
“We cannot allow companies to ignore their customers’ legal rights. Consumers must be treated with decency and not put off or prevented from canceling their phone service,” Goddard said in the announcement, which you can read in full after the jump.
